EventDhara – Cancellation & Refund Policy
At EventDhara, we value both our customers and vendors. Our policy ensures fairness, user flexibility, and vendor security.
Case A – Advance Booking (30% Paid)
✔ User pays 30% upfront to confirm booking.
✔ Vendor instantly receives 20% of total order.
✔ Remaining amount stays with EventDhara until event day.
| Cancellation Time | Refund to User | Vendor Payout | EventDhara Share |
|---|---|---|---|
| Within 24 hrs (<24 hrs before event) | No Refund | 20% of total order | Platform fee |
| 24–48 hrs before | 20% of advance (~6%) | 20% | Balance stays |
| 48–72 hrs before | 50% of advance (~15%) | 20% | Balance stays |
| 3–7 days before | 70% of advance (~21%) | 20% | Balance stays |
| 7+ days before | 100% (minus gateway fee) | 20% | Operational cost |
Case B – Full Payment (100% Paid)
✔ 20% instantly goes to vendor.
✔ Remaining 80% stays with EventDhara until after the event.
| Cancellation Time | Refund to User | Vendor Payout | EventDhara Share |
|---|---|---|---|
| Within 24 hrs (<24 hrs before event) | No Refund | 20% | 80% |
| 24–48 hrs before | 64% | 20% | 16% |
| 48–72 hrs before | 40% | 20% | 40% |
| 3–7 days before | 56% | 20% | 24% |
| 7+ days before | 80% | 20% | Gateway fee only |
Important Points to Remember
- Gateway charges are non-refundable.
- No refund if cancelled within 24 hrs of event.
- Vendor must confirm availability before booking.
- User should verify all details before booking.
- EventDhara ensures fairness for both parties.